Responsible Gaming

Gambling at supers.casino, operated in Great Britain by Superbet Limited (Super Bet), is intended to be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means keeping control over the time and money you spend, understanding the risks, and using the protection tools available so that play remains safe and enjoyable. If at any point gambling stops being fun, we want you to pause, use our safer gambling features, and contact us or an independent support organisation for help. As a UK Gambling Commission-licensed operator (Account 55644), we are committed to offering effective tools, clear information, and professional support throughout your time on supers.casino.

Risk Awareness

Most players gamble occasionally and within their means, but for some people gambling can become harmful. Recognising early warning signs is critical to protecting yourself and those around you.

Common Warning Signs

• Increasing stakes and frequency: You are betting more often, with higher amounts, or chasing losses by immediately placing new bets after losing.
• Preoccupation with gambling: You often think about supers.casino or other gambling sites when you should be focused on work, study, or family life.
• Loss of control: You gamble for longer than planned, struggle to stop, or ignore previously set limits and budgets.
• Financial pressure: You borrow money, sell possessions, use overdrafts or credit cards, or fall behind on essential bills due to gambling.
• Hiding behaviour: You lie about losses, hide statements, or feel guilt, shame, or anxiety when thinking about your gambling.
• Impact on wellbeing: Your sleep, mood, relationships, work performance, or studies are negatively affected by gambling.

Quick Self-Assessment

Read the statements below and answer honestly "yes" or "no". If you answer "yes" to several questions, you should consider using our tools and contacting a support service.

• In the last 12 months, have you spent more money or time on gambling than you intended?
• Have you tried to cut down or stop gambling but found it difficult or impossible?
• Have you ever chased losses by returning to supers.casino or other sites to win money back?
• Have you borrowed money, used credit, or missed payments on essential expenses because of gambling?
• Have friends, colleagues, or family expressed concern about your gambling behaviour?
• Do you feel restless, irritable, or low when you cannot gamble or when you try to stop?
• Do you gamble to escape problems, relieve stress, or cope with anxiety or depression?

If these questions resonate with you, consider setting limits, using Time-Out or self-exclusion, and contacting the National Gambling Helpline or other services listed below. You are not alone, and professional, confidential help is available 24/7 in the UK.

Limits & Tools

As a UK Gambling Commission-regulated operator, supers.casino provides a full range of safer gambling tools, which you can configure in your account. These tools are designed to help you stay in control and are supported by internal risk controls used across the wider Superbet Group in regulated markets such as the UK, Romania, and Belgium.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to your supers.casino account and go to My Account > Safer Gambling or My Account > Limits (wording may vary as our UK product is in an "Active License / Limited Operation" phase).
2. Choose "Deposit Limits": Select the option for Deposit Limits. You will see separate fields for daily, weekly, and monthly caps.
3. Enter your limits: Decide in advance how much you can comfortably afford to lose, using only disposable income. For example:
   • Daily limit: enter an amount such as "£20"
   • Weekly limit: for example "£60"
   • Monthly limit: for example "£200"
4. Confirm and lock: Review your entries, then confirm. In line with our responsible gambling commitments, decreases take effect immediately, while any increase or removal of limits will only apply after a minimum 24-hour cooling-off period and a fresh confirmation from you.

Deposit limits are mandatory prompts during sign-up and can be adjusted later. These tools are enforced across Super Bet's UK-facing products on supers.casino and cannot be bypassed.

Time Spent Limits & Reality Checks

• Reality checks: By default, you will receive a pop-up reminder approximately every 60 minutes of play, showing how long you have been active and your net position. You can adjust the frequency (within UKGC rules) in My Account > Safer Gambling > Reality Check.
• Session duration limits: In the same section, you can set a maximum continuous session duration (for example 30, 60, or 120 minutes). Once reached, you will be automatically logged out of games and must actively choose to log in again.
• Good practice: Plan regular breaks, avoid long sessions, and never play on multiple devices to circumvent your own time limits.

"Time-Out" / Take a Break

If you feel you need a short break from gambling, you can activate a Time-Out ("Take a Break") without permanently closing your account.

1. Navigate to Time-Out: Log in, open My Account > Safer Gambling, and select Time-Out or Take a Break.
2. Choose the period: You can pause your account for a minimum of 24 hours, with typical options including 24, 48, or 72 hours, and in some cases longer periods up to 6 weeks.
3. Confirm your choice: Read the information on what Time-Out means (you will not be able to place bets or make deposits during this period) and confirm. The Time-Out takes effect as soon as it is applied.
4. End of Time-Out: When the selected period expires, your account will automatically become available again, although we may prompt you to review your limits and behaviours before resuming play.

Time-Out is designed for short-term breaks. If you believe you need a longer interruption, please use the self-exclusion options described below or register with GamStop, which covers all participating UKGC-licensed operators.

Self-Exclusion

Self-exclusion is a formal request to block your access to gambling for a longer period. It is a key protection tool required by the UK Gambling Commission and reinforced by our participation in GamStop and other internal safeguards.

Self-Excluding from supers.casino

1. Access the Self-Exclusion section: Log in to your account and go to My Account > Safer Gambling > Self-Exclusion. If you cannot find this, contact Customer Support via live chat or e-mail and ask for "self-exclusion".
2. Select the duration: On our platform you will typically be able to choose from:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent)
   Longer periods cannot be shortened, and lifetime self-exclusion is intended to be irreversible.
3. Confirm the decision: You will be asked to read and acknowledge what self-exclusion means, including the consequences for your account. You must actively confirm your choice (for example by clicking "Confirm Self-Exclusion").
4. Contact support if needed: If you need assistance, you can reach our Responsible Gaming team using the contact details at the bottom of this page, and they can guide you through the process or apply the exclusion on your behalf once your identity is verified.

Consequences of Self-Exclusion

• Account access: During self-exclusion, you will not be able to log in, deposit, place bets, or use bonuses on supers.casino. We will take reasonable steps to prevent you from opening new accounts with us.
• Existing funds: Where legally and contractually possible, any remaining real-money balance will be withdrawn to you, subject to standard verification and anti-money-laundering checks. Pending bets may be settled in accordance with our Terms and Conditions, and withdrawals are processed as soon as practicable.
• Marketing communications: We will remove you from promotional mailing lists as soon as reasonably possible. You may still receive essential regulatory or transactional messages (for example, about existing withdrawals or changes in Ts&Cs).
• End of self-exclusion: For fixed-term self-exclusions, your account does not automatically become fully active at the end of the period. We may apply a reactivation process, including a cooling-off period, fresh affordability checks, and a conversation with our Safer Gambling team. Lifetime self-exclusion will remain in force and may not be lifted.

UK-Wide Self-Exclusion via GamStop

In addition to our own tools, Superbet Limited is required by the UK Gambling Commission to participate in GamStop, a national self-exclusion scheme. If you register with GamStop and your details match, you will not be able to access supers.casino or other participating online gambling sites in Great Britain for the duration of your chosen GamStop period. This protection cannot be overridden by Super Bet, and we support the enforcement of GamStop as a core harm-prevention measure.

Support Resources

Effective responsible gaming relies on collaboration between regulated operators, independent organisations, and the people affected by gambling harms. In Great Britain, you have access to a wide network of free, confidential, and professional support services.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) 24 hours a day, 7 days a week, or use live chat via gamcare.org.uk. Support is confidential and primarily in English, with accessibility options for some other languages.
• NHS Problem Gambling Services: The NHS offers specialist clinics for people experiencing gambling-related harms. Details are available via the NHS website at nhs.uk by searching for "gambling addiction" or "problem gambling treatment".
• Local counselling and charities: Many local mental health services and charities in England, Scotland, and Wales offer talking therapies, debt counselling, and support groups that address gambling-related issues.

International Support Organisations

National Self-Exclusion Schemes & Blocking Tools

• GamStop (Great Britain): A free, nationwide online self-exclusion service covering licensed remote operators in Great Britain, including supers.casino. Register at gamstop.co.uk and choose a period of 6 months, 1 year, or 5 years.
• Spain - RGIAJ: In Spain, the Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals to exclude themselves from licensed gambling environments. While supers.casino targets the UK, we support similar national schemes in each regulated market within the wider Superbet Group.
• Device blocking software (Gamban, BetBlocker): Applications such as Gamban and BetBlocker can be installed on phones, tablets, and computers to block access to thousands of gambling sites and apps. Some solutions are free or offer free licences for people in financial difficulty.

Support for Families and Affected Others

• GamCare family and friends support: GamCare provides advice and counselling for people affected by someone else's gambling. See the "For family and friends" section at gamcare.org.uk.
• Gamblers Anonymous & Gam-Anon: While Gamblers Anonymous focuses on people who gamble, its sister organisation Gam-Anon offers meetings and resources for relatives and friends. Visit gamblersanonymous.org.uk and gam-anon.org for more information.
• Gambling Therapy forums: Gambling Therapy hosts moderated online forums and support rooms for both gamblers and affected others worldwide at gamblingtherapy.org.

All of the above services operate independently of Super Bet and supers.casino. Your conversations are confidential, and we strongly encourage you to seek professional help early, especially if gambling has started to affect your mental health, relationships, or financial stability.

Help for Family

Gambling problems can have a major impact on partners, family, and friends. If you are worried about someone who uses supers.casino or other gambling sites, you deserve support in your own right, regardless of whether they seek help immediately.

How to Talk to Someone About Their Gambling

• Choose the right moment: Talk when the person is calm and sober, and when you are not in the middle of a crisis or argument about money.
• Use non-judgmental language: Focus on how their behaviour affects you ("I feel worried when...") rather than blaming or criticising ("You are reckless...").
• Be specific and factual: Refer to clear examples such as missed bills, secrecy about bank statements, or time spent gambling, rather than general accusations.
• Encourage, do not control: You cannot force someone to change, but you can encourage them to contact support services, set limits, or self-exclude. Offer to help with practical steps, such as calling a helpline together.

Support Resources for Families

• GamCare family support: GamCare offers counselling and online groups specifically for family members and friends. See the family section at gamcare.org.uk.
• Gam-Anon meetings: Gam-Anon provides peer support for people close to someone with a gambling problem. Details of meetings and resources are available at gam-anon.org.
• Online forums and chats: Gambling Therapy (gamblingtherapy.org) and other moderated forums host dedicated areas for relatives and partners, where you can share experiences anonymously.

Recommended Next Steps

• Seek professional advice: Consider speaking with a GP, psychotherapist, or mental health professional experienced in addiction. They can support both you and the person who gambles.
• Protect your finances: Separate finances where possible, review joint accounts, and seek free debt advice from organisations such as StepChange or Citizens Advice.
• Use blocking and exclusion tools: If appropriate, help the person register with GamStop, install blocking software on shared devices, or use our self-exclusion options. Remember that these tools are most effective when combined with therapeutic support.

While supers.casino cannot offer family counselling, our Responsible Gaming team can signpost you to specialist organisations and explain how our tools (limits, Time-Out, self-exclusion) can support the steps you take as a family.

Operator's Commitment

Superbet Limited, operating supers.casino in Great Britain under UKGC licence number 55644, is part of the Superbet Group, a long-established European operator backed by institutional investors such as Blackstone Group and active in regulated markets including Romania and Belgium (through brands such as Napoleon Sports & Casino). This background enables us to apply robust, "bank-grade" compliance and safer gambling standards across all markets, including the UK.

Internal Risk Checks and Behaviour Monitoring

• Automated monitoring: We use systems that monitor account behaviour for indicators of potential harm, including rapid or repeated deposits, extended play sessions without breaks, frequent limit changes, or patterns of chasing losses.
• Affordability and source-of-funds checks: In line with UK regulations and Gambling Commission guidance, we may request additional information or documents to assess affordability and the legitimacy of funds if your activity suggests elevated financial risk.
• Tool effectiveness controls: Deposit limits, Reality Checks, Time-Out, self-exclusion, and GamStop integrations are technically enforced and cannot be removed or relaxed without the required cooling-off periods and confirmations.
• Cross-market experience: Compliance practices developed in mature regulated markets (including Romania, where strict tax and reporting rules apply, and Belgium) inform our UK harm-prevention framework, even though tax structures differ between countries.

When We May Contact You

• Early-stage concern: If our systems detect moderate risk patterns (for example, increasing deposits over a short period or extended sessions), we may contact you via in-site messages or e-mail to remind you of safer gambling tools and encourage you to set limits.
• Heightened concern: Where more serious indicators appear (such as very high or unaffordable spending, multiple declined deposits, or repeated attempts to bypass limits), we may temporarily restrict parts of your account, request a conversation with our Safer Gambling team, and ask for additional information.
• Severe risk: In cases of severe concern, we may suspend or close your account and, if necessary, apply permanent restrictions, even if you do not agree. These actions are taken to comply with our legal duties and our commitment to harm prevention.

Regardless of market comparisons (such as odds, app design, game library size of around 1,200 casino titles, or instant Visa payouts similar to other UK brands), our priority remains player safety and full compliance with the requirements of the Great Britain Gambling Commission. We also cooperate with the Independent Betting Adjudication Service (IBAS) as our Alternative Dispute Resolution provider and support independent oversight of dispute handling, with no major unresolved UK non-payment scandals reported as of 2025.

Updates

Responsible gambling standards evolve over time as regulations, best practices, and scientific research develop. Super Bet therefore reviews and updates this page and our internal procedures regularly to align with current UK law, Gambling Commission guidance, and wider industry standards.

How You Will Be Informed

• Website updates: Any material change to our responsible gambling tools, policies, or contact details will be reflected on this page on supers.casino. You may see banners, pop-ups, or notices directing you to the latest information.
• E-mail and account messages: Where changes significantly affect your rights or obligations (for example, amendments to terms or key safer gambling tools), we may send e-mail notifications or secure messages within your account.
• Terms and Conditions: This page should be read alongside our main Terms and Conditions and Privacy Policy. In case of any inconsistency, those documents will generally prevail, but we will always aim for clarity and consistency across all materials.

Last updated: 6 November 2025. This date reflects our latest review using information from the UK Gambling Commission public register, corporate filings, and independent audits and community feedback up to early 2025.

Contact & Feedback

If you have questions about responsible gambling, want to adjust your limits, or need help because you are worried about your gambling behaviour, our dedicated team is here to support you.

Responsible Gaming Department Contact Details

• E-mail: [email protected]
• Telephone (UK): +44 20 0000 0000 (standard call charges may apply; hours of operation are set out in the Help Centre on supers.casino and may change from time to time).
• Postal correspondence (registered office): Superbet Limited, 7th Floor, 90 High Holborn, London, WC1V 6LJ, United Kingdom.

Feedback and Self-Control Requests

You can submit a request for support, feedback, or self-control directly through our online form in the Contact Us or Safer Gambling sections of supers.casino. A typical request form will ask you to provide:

• Your full name and the e-mail address registered to your supers.casino account.
• A brief description of your concern (for example, "I want to reduce my limits", "I want to self-exclude", or "I think I may have a gambling problem").
• Your preferred contact method and time (e-mail, phone, or in-site message).

Where appropriate, our team may respond with information about setting or tightening limits, activating Time-Out or self-exclusion (including GamStop registration), or directing you to independent helplines and therapy services. All communication relating to responsible gambling is treated with sensitivity and, where allowed by law, confidentiality. We may record communications to ensure compliance with our regulatory obligations and to improve the quality of our safer gambling support.