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Contact Super Bet at supers.casino

If you are a customer of Super Bet at supers.casino and need assistance, you can contact our support team using the secure form below or, where available, via live chat from within your account. Please provide your full name, the email address registered to your player account (or the contact channel you use), and a clear description of your question or issue so that we can identify you and respond efficiently.

Primary Support And Response Times

  • Contact form: Use the form on this page for general support, account queries, technical issues, and feedback. Messages are routed to the customer support team for Super Bet at supers.casino.
  • Live chat: Where live chat is available in your region, you can access it after logging in to your supers.casino account. Live chat is generally available 24/7 in English, subject to maintenance windows and service interruptions.
  • Telephone support: If telephone support is offered in your jurisdiction, the relevant number and opening hours will be displayed within your account or on the help pages at supers.casino. Please refer only to numbers published on the website.
  • Response time: We aim to reply to all written enquiries within one business day. Complex matters, including regulatory or dispute-related issues, may require additional time while we complete internal reviews or obtain further information from you.
  • Security reminder: For your protection, do not include full payment card numbers, full bank account details, passwords, or other highly sensitive credentials in any message sent via this form or live chat. Our team will never ask you to disclose your password in full.

Registered Office And Regulatory Information

Super Bet at supers.casino is operated in Great Britain by Superbet Limited, which holds a Remote Operating Licence for Casino and Real Event Betting issued by the Great Britain Gambling Commission (UKGC).

  • Licensed operator: Superbet Limited, a limited company within the Superbet Group.
  • Registered office (legal address): 7th Floor, 90 High Holborn, London, WC1V 6LJ, United Kingdom. This address is the registered office listed on the UK Gambling Commission Public Register and is not a walk-in customer service location.
  • Regulator: Great Britain Gambling Commission (UKGC), Remote Operating Licence (Casino & Real Event Betting), licence/account number 55644, status "Active" as confirmed on the UKGC Public Register as of 2025. You can view the licence details at: https://gamblingcommission.gov.uk/public-register/business/detail/55644.
  • Responsible gambling obligations: As a UKGC-licensed operator, Superbet Limited participates in the national self-exclusion scheme (GamStop) and must provide tools such as deposit limits, reality checks, and time-outs. Once set, some limits cannot be immediately removed or increased and may require a cooling-off period (for example, 24 hours) in line with UK regulations.
  • Data protection: Messages submitted via this contact form are processed and stored in accordance with our privacy policy and UK data protection law. We may request additional information to verify your identity before discussing account-specific matters.

Complaints And Dispute Resolution (UK Customers)

  1. Step 1 - Contact our support team: If you wish to raise a complaint about Super Bet at supers.casino, please first contact our customer support team using this form or, where available, through live chat. Clearly state that your message is a "Complaint", include your account details, relevant dates, and any supporting information (for example, screenshots or transaction references). We will acknowledge your complaint and aim to provide a clear, reasoned response as soon as reasonably possible.
  2. Step 2 - Internal escalation: If you are not satisfied with the initial response, you may request that your complaint be escalated internally. At this stage, your case may be reviewed by a more senior member of staff or a dedicated complaints team. We may ask you for further information to ensure we fully understand the issue and can assess it in line with our Terms and Conditions and applicable UK regulatory requirements.
  3. Step 3 - Independent Betting Adjudication Service (IBAS): If, after following our internal complaints process, your complaint remains unresolved after eight weeks from the date you first raised it, or if you receive a final "deadlock" response from us earlier, you may refer the dispute to our appointed Alternative Dispute Resolution (ADR) provider: the Independent Betting Adjudication Service (IBAS). IBAS is a free and impartial ADR provider approved by the UKGC. Further information and contact details are available at https://ibas-uk.com. IBAS will normally only review disputes after you have completed our internal complaints process.
  4. Regulatory contact: The UK Gambling Commission does not resolve individual customer disputes, but you may report concerns about our conduct or compliance directly to the Commission using the details on its website. Such reports do not replace or bypass the complaints and ADR procedures described above.
  5. Responsible gambling and self-exclusion: If your query relates to safer gambling, self-exclusion, or the use of tools such as deposit limits or reality checks, please state this clearly in your message. Note that legal and regulatory rules mean that we cannot cancel or shorten an active self-exclusion, including any GamStop registration, and we may refuse to process requests that would weaken your existing protections.

Regional compliance note (United Kingdom, 2025): The information on this contact page, including licensing, dispute resolution routes, and responsible gambling protections, reflects the status of Superbet Limited and Super Bet at supers.casino in the UK market as of 2025. If there are any differences between this page and the most recent information on the UK Gambling Commission Public Register or in our current Terms and Conditions, the regulator's register and the latest published terms will prevail.